Privacy policy

Privacy Policy

Last Updated: July 17, 2026

At Tote & Threads ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Full name
Email address
Mobile number
Shipping and billing address
Payment details (processed securely through our payment partners)
Order history
Device information, browser type, IP address, and cookies
Any information you voluntarily provide through contact forms, WhatsApp, Instagram, or customer support.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Provide customer support.
Send order confirmations and shipping updates.
Improve our website, products, and customer experience.
Prevent fraud and unauthorized transactions.
Send promotional emails, SMS, or WhatsApp messages (only where permitted by applicable law).

3. Payment Information

We do not store your credit card, debit card, UPI PIN, or banking credentials.

All payments are processed securely through trusted third-party payment gateways that comply with industry security standards.

4. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences.
Improve website performance.
Analyze website traffic.
Personalize your shopping experience.

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties when necessary to:

Process payments.
Deliver your orders through shipping partners.
Provide website hosting and technical support.
Comply with legal obligations or lawful requests from government authorities.

These service providers are required to protect your information and use it only for the services they provide.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to use commercially acceptable security practices, no method of internet transmission or electronic storage is completely secure.

7. Marketing Communications

If you subscribe to our newsletter or promotional updates, you may receive information about new arrivals, offers, and collections.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us.

8. Your Rights

Subject to applicable law, you may request to:

Access your personal information.
Correct inaccurate information.
Delete your personal information, where legally permissible.
Withdraw consent for marketing communications.

To make a request, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those websites.