Return, Replacement & Store Credit Policy
At Tote & Threads, we take great care in crafting and inspecting every product before it is shipped. As our products are made from premium cotton fabrics and many feature handcrafted prints and stitching, we kindly request that you read our policy before placing your order.
Returns & Replacements
We accept returns or replacements only if the product is:
- Damaged during transit, or
- Defective due to a manufacturing fault.
To be eligible for a return or replacement:
- You must notify us within 7 Days of delivery.
- Email or WhatsApp us with your Order Number, clear photos, and an unboxing video showing the issue.
- The product must be unused, unwashed, with all original tags and packaging intact.
Once your request is reviewed and approved, we will arrange the return or replacement process.
Non-Returnable Items
We are unable to accept returns or exchanges for:
- Change of mind.
- Incorrect product ordered by the customer.
- Color, print, or design preference.
- Slight variations in print placement, quilting, stitching, or fabric texture, as these are part of the handmade nature of our products.
- Products that have been used, washed, altered, or damaged after delivery.
- Sale, promotional, customized, personalized, bulk, or gift orders, unless they arrive damaged or defective.
Refund Policy
Tote & Threads does not offer monetary refunds.
For approved return requests, we issue Store Credit equal to the purchase value of the returned product.
Store Credit Terms
- Valid for 12 months (1 year) from the date of issue.
- Can be redeemed on any product available on the Tote & Threads website.
- Cannot be exchanged for cash or transferred to another person.
- Can be used only once unless otherwise specified.
Return Shipping
If the return is approved due to a damaged or defective product, Tote & Threads will arrange the return or reimburse the reasonable return shipping cost, as applicable.
Quality Inspection
All returned products undergo a quality inspection upon receipt. If the returned item does not meet the eligibility criteria stated above, the return request may be declined and the product will be sent back to the customer.
Contact Us
For any return or replacement requests, please contact us within 48 hours of delivery.
WhatsApp: +91 93542 45102
Mail Id:-threadstote@gmail.com
We are committed to ensuring that every customer has a smooth and satisfying shopping experience and will always do our best to resolve genuine product issues promptly.